Intake Specialist / Legal Assistant
The first point of contact for prospective clients, running intake interviews, scheduling consultations and onboarding new cases. Also supports attorneys with files, deadlines, calendars and correspondence. Bilingual English and Spanish required.
Client intake and customer service
Serve as the first point of contact for potential clients by phone, email, online inquiry and in person
Conduct intake interviews and gather relevant information about potential legal matters
Schedule consultations and coordinate communication between clients and attorneys
Obtain necessary documents and information from prospective and existing clients
Maintain accurate records in the firm's case management system
Assist with client onboarding and conflict checks
Deliver customer service with empathy, professionalism and discretion
Legal assistant support
Organize and maintain electronic and physical client files
Track deadlines, appointments, court dates and other critical case milestones
Manage attorney calendars and scheduling
Prepare, edit, proofread and organize legal correspondence and documents
Communicate with clients, courts, vendors and outside parties
Assist with administrative tasks, billing support and case management activities
Maintain strict confidentiality and comply with all ethical and legal standards
Required qualifications
High school diploma or equivalent
Minimum of two years of experience in customer service, administrative support, legal support, intake or a related field
Bilingual English and Spanish
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Ability to multitask and manage competing priorities
Proficiency with Microsoft Office and the ability to learn new software systems
Professional demeanor and commitment to confidentiality
Preferred qualifications
Experience working in a law firm or legal environment
Familiarity with legal terminology and case management software
Associate degree, bachelor's degree, or paralegal coursework or certificate
What makes you successful here
You genuinely enjoy helping people and providing outstanding service
You thrive in a fast-paced environment and adapt to changing priorities
You are dependable, detail-oriented and highly organized
You communicate professionally and confidently with clients and colleagues
You handle sensitive information with discretion and integrity
Reports to: Office and Operations Manager
Classification: Full-Time, Non-Exempt
Schedule: 8:30 a.m. to 5:30 p.m.
Work location: Hybrid. Two days (16 hours) per week in office, with the potential to become fully remote.
Benefits and perks:
Competitive compensation based on experience
Performance-based bonuses and merit-based salary growth
Paid overtime or compensatory time, where applicable
Group medical insurance. The firm pays the employee portion of the premium; dependent costs are paid by the employee.
401(k) retirement plan
Paid holidays and sick leave
Flexible scheduling when feasible
A collaborative and supportive team culture
Accessible leadership and open communication
Well-defined systems and manageable caseloads
Modern, paperless offices with current technology
Meaningful involvement in case strategy and direct attorney interaction